Refusionspolitik

CLAIRE'S WIGS - RETURN & REFUND POLICY

RETURN PERIOD

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

ELIGIBILITY REQUIREMENTS

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn and unused
  • With original tags attached
  • In its original packaging
  • Accompanied by receipt or proof of purchase

OUR NO-QUESTIONS-ASKED POLICY

We make high-quality products and stand behind them with a no-questions-asked return policy. If for any reason you wish to return your wig, you can do so within the return period - no questions asked. Simply contact us and keep the wig in its original good condition.

HOW TO INITIATE A RETURN

Step 1: Contact Us

To start a return, contact us at damoncollective@gmail.com with:

  • Your order number or simply your name

Step 2: Return Authorization

We will provide you with return instructions and authorization. Items sent back without first requesting a return will not be accepted.

Step 3: Ship Your Return

Send your return to: KONSTANTINOS PAPAPANAGIOTOU
DAMAGITOU 24
GR-11631, ATHENS, GREECE

Return shipping costs are the customer's responsibility

DAMAGES AND ISSUES

Please inspect your order immediately upon receipt. Contact us at damoncollective@gmail.com right away if:

  • The item is defective or damaged
  • You received the wrong item
  • Parts or accessories are missing

We will evaluate the issue and make it right at no cost to you.

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Third-party brand wigs (e.g., Gisela Mayer wigs and other branded products)
  • Custom products including:
    • Products made through our step-by-step customization process (where we send pictures/videos at each stage for customer approval)

EXCHANGES

We do not offer direct exchanges. For the fastest service:

  1. Return your current item following the process above
  2. Once the return is accepted, place a separate order for the new item
  3. This ensures you receive your preferred item quickly

EUROPEAN UNION CONSUMERS - 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have additional rights under EU consumer protection law:

  • 14-day withdrawal period from receipt of goods
  • Right to cancel for any reason without justification
  • Same condition requirements apply (unworn, unused, original packaging, tags attached)
  • You must notify us of your intention to return within 14 days
  • You have an additional 14 days to send the item back after notification

Note: Your 30-day return period still applies, giving you the better of the two options.

REFUND PROCESS

Inspection & Approval

  1. We will inspect your return within 2-3 business days of receipt
  2. You will be notified by email whether your refund is approved
  3. If approved, refund will be processed automatically

Refund Timeline

  • Processing: Refunds are processed within 10 business days of approval
  • Bank/Credit Card: Additional 3-5 business days for your financial institution to post the refund
  • Total Timeline: Allow up to 15 business days from approval

Refund Method

Refunds are issued to your original payment method automatically.

Delayed Refunds

If more than 15 business days have passed since we approved your return, please contact us at damoncollective@gmail.com.

PARTIAL REFUNDS

Partial refunds may be issued for:

  • Items with signs of wear or use
  • Items missing original packaging or tags
  • Items returned more than 30 days after delivery

 

INTERNATIONAL RETURNS

  • Customers outside the EU are responsible for return shipping costs
  • We recommend using a trackable shipping method
  • Customs duties/taxes on returns are the customer's responsibility
  • Currency conversion fees may apply to refunds

CONTACT INFORMATION

For any return questions or to initiate a return: Email: damoncollective@gmail.com Subject Line: Include "Return Request - [Order Number]"

We aim to respond to all return inquiries within 24 hours during business days.

POLICY UPDATES

This return policy may be updated from time to time. The current version will always be available on our website. Changes will not affect returns already in progress.

This policy complies with EU consumer protection laws and Greek commercial regulations. Your statutory rights as a consumer are not affected by this policy.